Refund policy

Last Updated: 02/03/2026

At Jeddah Tea, customer satisfaction is our priority. We stand behind the quality of our tea and offer a 14-Day Money Back Guarantee for your peace of mind.


1. 14-Day Money Back Guarantee

If you are not satisfied with your purchase, you may return the product within 14 days of delivery.

Since we are a tea brand, we understand that customers need to try the product. You may use up to 50 grams of the tea to evaluate its taste and quality.

However:

  • If more than 50 grams has been used, the product will not be eligible for return.
  • The remaining tea must be returned in its original packaging.
  • Proof of purchase (order number) is required.

This policy ensures fairness while allowing customers to try our tea with confidence.


2. Return Eligibility

To qualify for a return:

  • The request must be made within 14 days of delivery.
  • The product must not exceed the 50-gram usage limit.
  • The remaining product must be returned in good condition.

To initiate a return, please contact us at Jeddahteacompany@gmail.com.


3. Refund Process & Timing

Once we receive the returned product:

  1. It will be inspected to confirm eligibility.
  2. You will be notified of approval or rejection.
  3. If approved, your refund will be processed within 2-3 working days.

Refunds will be issued via the original payment method or bank transfer (for Cash on Delivery orders).


4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within within 1-2 Days at Jeddahteacompany@gmail.com.with photos and your order number. We will arrange a replacement or full refund at no additional cost.


5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product was damaged or incorrect.
  • Shipping fees are non-refundable unless the return is due to our mistake.